Refund policy

Refund & Return Policy

All purchases are final and non-refundable. Once payment has been made, we do not accept returns, exchanges, cancellations, or refunds for change of mind, incorrect selection, or any other reason, except where required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order upon receiving it. If your item is damaged, defective, or incorrect, please contact us at chaboys.my@gmail.com or 6019-6862043 as soon as possible after receiving your order.

Please provide your order number together with clear photos or videos of the item and packaging so that we can assess the issue.

If we determine that the item was damaged, defective, or incorrectly supplied by us, we may, at our discretion and subject to applicable law, offer a replacement or refund.

Food & Beverage Products

For hygiene, health and safety reasons, all food and beverage products, including matcha, hojicha and other consumable products, are strictly non-returnable and non-exchangeable once sold, except where the product is defective, damaged, incorrect, or otherwise required by applicable law.